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Payment and Shipping

To order

Placing an order at TKTX is easy! Choose the items you want to order, place them in your shopping cart and click on "Checkout". You can then select all your details, the desired payment method and, if necessary, your discount code and additional options. all set? When everything is correct and you want to finalize the order, click on "Confirm & buy". We will then send you an order confirmation with all the details in a row. You can also view your order at any time via your user account on our website.

When you place an order with us, an account is automatically created. This way you can easily view your order and follow the process. But you can do a lot more with your TKTX account! Click here to read what else you can do with your account.

 

Letter or parcel? Most orders are sent in packaging that simply fits through the letterbox. These shipments do not have a tracking code and are sent via the regular postal network.

Items that do not fit through the letterbox will be sent by parcel. PostNL offers the package to you twice. If you are not able to receive the package both times, you will receive a collection receipt from the postman with which you can pick up your package at the nearest post office.

Did you receive a tracking code from us by email? Then you can keep an eye on the progress of the delivery of your package via Track & Trace.

Postage costs. The shipping and handling costs for an order with TKTX are as follows:

Shipments within the Netherlands

Standard shipping - without tracking code

For spending up to 50 euros: € 3.95

When spending more than 50 euros: No standard shipping costs!

 

Parcel shipment - with tracking code

There are items in our range that are too large for letter post, so these items must be sent by parcel post. At the checkout (before you complete your order) you can see the exact shipping and handling costs for your order.

For spending up to 50 euros: € 7.10

When spending more than 50 euros: No package costs!

Not at home? Then PostNL delivers your package to the neighbors or to the nearest PostNL collection point. The delivery person will put a note in the letterbox with further information and instructions about the delivery of your package.

 

Shipments to Belgium

Parcel shipment (for larger products and/or orders over 75 euros)

Standard parcel shipment (with tracking code): € 14,95

Traceable parcel shipment (with tracking code and including insurance): € 15.95

 

All other countries in the EU

Parcel shipment

Standard parcel shipment (with tracking code): €14,95

Traceable parcel shipment (with tracking code and including insurance): € 15,95

 

Shipments Worldwide

Parcel shipment (for larger products and/or orders over 100 euros)

Standard parcel shipment (with tracking code): € 19,75

Traceable parcel shipment (with tracking code and including insurance): € 24.75

Delivery times
Have you ordered and paid for your order on working days before 17:00? Then your order will be shipped the same day! Below you will find an overview of the most common delivery times.

Delivery address within the Netherlands: usually within 1 working day after shipment

Delivery address within Belgium: about 4 working days after shipment

Delivery address to other European destination: usually about 4 working days after shipment. For a more specific delivery time per country, we refer to the PostNL site

 

I still have not received my order!

Postal delays are super annoying, so we understand you're upset about this. Unfortunately, we can't do much about postal delays, but don't worry, in most cases you will still receive your order within 14 days. Are you concerned about your order? Please feel free to contact us. In any case, we will not just leave you empty-handed and will do everything we can to help you further.

 

Payment methods
We offer you various payment options. Below you will find an overview of the various options and the corresponding delivery times.

For customers from the Netherlands:

  • i-Deal: fast transfer via internet banking. Paid on working days before 17:00, shipped the same day.
  • Paypal (also credit card): paid on working days before 17:00, shipped the same day. Additional costs: € 0.95
  • Pay afterwards: pay your order only after receipt! Your order must then be paid within 14 days. Ordered on working days before 17:00, shipped the same day. Additional costs: € 1.95
  • Credit Card: pay directly with your MasterCard, Visa or American Express credit card. Paid on working days before 17:00, shipped the same day.

Customers from the Netherlands can usually expect their order within 1 working day after shipping.

 

For customers from Belgium:

  • MisterCash: paid on working days before 17:00, shipped the same day.
  • Maestro: paid on working days before 17:00, shipped the same day.
  • Paypal (also credit card): paid on working days before 17:00, shipped the same day. Additional costs: € 0.95
  • Credit Card: pay directly with your MasterCard, Visa or American Express credit card. Paid on working days before 17:00, shipped the same day.


Customers from Belgium can expect their order approximately 4 working days after it has been shipped.

 

Pay afterwards (via Klarna)

Please note: you will not receive a giro collection form. When you have chosen the payment method 'Pay afterwards', you will receive the payment invitation from Klarna via email within a few days. Your order must then be paid within 14 days.

Click here for the conditions of Klarna

All our orders are shipped with PostNL. In some cases your order will be delivered by parcel post, you will receive a message from us about this. More about the delivery time of PostNL can be found on the PostNL site.