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Updated on 12/1/2021

 

TKTX OFFICIAL STORE (“We” or “TKTX”) is the operator of the website at www.houseofpaintattoo.nl (the “Website”). These Terms and Conditions (“Terms” or “Agreement”) govern your use of the Website and your purchase of products from TKTX (the “Products”)

 

OUR TERMS AND CONDITIONS

1 These terms and conditions

1.1 What these terms and conditions cover. These are the general terms and conditions under which we deliver products to you, when you order via our Website www.tktxofficialstore.com or by telephone via our customer service.

1.2 The Website and Products are offered subject to your acceptance of this Agreement. These terms and conditions constitute a legally binding agreement between you and TKTX, and you should read them carefully. By agreeing to these terms, you also agree to the TKTX Privacy Policy, (3) Placing and Shipping Orders, (4) Price and Our Products, (5) Payment, (6) Online Returns and (7) Website Content and Ownership, each of which is expressly incorporated herein by reference.

1.3 This Agreement contains an arbitration agreement and a class action waiver that waives your right to a trial or jury trial or to participate in a class action. Arbitration is mandatory and the sole remedy for all disputes unless noted below or if you opt out. You must read this document in its entirety before accessing, using or purchasing any product through the Website. 1.4 All purchases made through the Website are subject to our acceptance. This means that we may refuse or cancel any transaction in our sole discretion and without liability to you or any third party. The website does not allow orders from dealers, wholesalers or other customers who intend to resell items listed on the website. TKTX expressly states that the acceptance of your order is conditional on your agreement to these terms and conditions and to any additional terms and conditions provided to you on the website that apply to your purchase of certain products. By ordering Products through the Website, you agree to provide truthful, accurate, current and complete information. TKTX reserves the right to discontinue or change specifications and prices of Products offered on and off the site without prior notice without incurring any obligation to you. Prices and availability are subject to change without notice and TKTX reserves the right to withdraw any offer to correct errors, inaccuracies or omissions.

1.5 The Privacy Policy and the Cookie Policy govern the use of personal information that you agree to communicate to TKTX on this website. www.tktxoficialstore.com may change its Privacy Policy and Cookie Policy at any time, as specified in this Agreement. TKTX website is not intended for minors.

1.6 By accessing or using our Website, you represent that you are at least eighteen (18) years of age or of legal age of majority, whichever is the greater, and that you agree to these Terms. You also agree to comply with all applicable local, state and national laws and regulations regarding your use of our Website. You further agree that you will provide true, accurate, current and complete information (and updates thereof) at all times when you provide information to TKTX through the Website. You may use our Website only as permitted by this Agreement, and you will not use our Website or the Content for any commercial, political, obscene, illegal or improper purpose. TKTX reserves the right, in its sole discretion, to terminate your access to our Website for any reason. When you register for an account on our Website, you may be required to provide an email address and password and from time to time there may be additional requirements indicated by TKTX.  You agree to assume all responsibility with regard to your use of our website, including all activities that occur through your password (and related account access). You must notify TKTX immediately if you suspect or notice any loss, theft or unauthorized use of your password.

1.7 It is stated here that TKTX is the owner of the brand name www.tktxofficialstore.com and its logos. The user acknowledges the exclusive rights of TKTX to the brand name TKTX OFFICIAL STORE and will refrain from any use there of and more generally from infringement of the intellectual property rights of TKTX. We reserve the right

1.8 TKTX accepts no responsibility for allergic reactions or adverse effects of any kind. Always read the ingredients and instructions carefully before use.

2 Information about us

2.1 We are TKTX and are registered in the Netherlands under company number 82974446.

2.2 You can contact us by e-mailing our Customer Service to Support@tktxofficialstore.com, from Monday to Sunday from 9.30 am to 5 pm excluding holidays. You can also contact us through our Chat Customer Support.

2.3 How We May Contact You. If we need to contact you, we will do so by telephone or by writing to the email address you provided to us with your order. “Writing” includes emails, when we use the words “writing” or “written” in these terms, it includes emails.

3 Placing and shipping orders

3.1 When you place an order for the first time, you can check in as a guest or open an account with us. If you place an order by telephone, we will take the necessary information from you by telephone. Otherwise, all steps required to place an order are described on our Website.

3.2 Order Confirmation. We will promptly confirm receipt of your order by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.

3.3 Our acceptance of your order will take place when we send you an email informing you that we have accepted it. At that point a contract is concluded between you and us.

3.4 We will assign an order number to your order when we accept your order. It will help us if you can provide us with the order number when you contact us about your order.

3.5 If we are unable to accept your order, we will notify you in writing. This may be because the product is out of stock, due to unexpected resource constraints that we could not reasonably plan for, because we identified an error in the price or description of the product, because we are unable to meet the delivery time you specified, or if the order is deemed fraudulent or otherwise in violation of these Terms of Sale. In that case, you will be notified In Writing and we will not charge you for the product(s).

3.6 To ensure that your package is delivered correctly and that you receive your package within the timeframes we advertise, please ensure that your address is entered correctly and contains all relevant and/or required information. The use of correct abbreviations, house numbers, building or apartment numbers and route information (if applicable) is crucial for timely delivery.

3.7 We take no responsibility for lost, misplaced or mis-delivered shipments if the address details provided are incorrect at the time of purchase.

3.8 For international shipments, the goods are imported on behalf of the consignee/buyer. The consignee authorizes TKTX to import the goods on his behalf. Furthermore, the consignee/buyer agrees that www.tktxofficialstore.com may delegate the obligation to import the goods on his behalf to a subcontractor (eg customs broker). The consignee will pay the taxes and duties in addition to the purchase price of the goods.

3.9 All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination. Depending on a number of factors, standard domestic and international orders can take up to 3 business days (excluding Saturdays, Sundays and holidays) to process. After your payment is authorized and verified, it can take up to 3 business days for standard orders to be processed. This is an estimate only and does not include weekends or holidays.

3.10 TKTX is not responsible or liable for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms have been delivered.

3.11 Shipping costs are non-refundable. If you refuse shipments from TKTX, you are responsible for the original shipping costs, plus the cost of returning the package to us. This amount will be deducted from any credit provided.

4 Price and our products

4.1 The price of the product in euros (€) including VAT (and, unless otherwise stated on our Website or communicated to you by telephone, delivery costs) is the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

4.2 We will not provide VAT refund services. We do not offer a VAT refund service for orders placed on our Website or by telephone.

4.3 We will pass on changes in the VAT rate. If the VAT rate changes between your order date and the date we deliver the product, we will adjust the VAT rate you pay unless you have already paid for the product in full before the change in VAT rate takes effect.

4.4 Products may vary slightly from their images. The images of the products on our website are for illustrative purposes only. While every effort has been made to display the colors accurately, we cannot guarantee that the display of the colors on a device will accurately reflect the color of the products. Your product may differ slightly from those images.

4.5 We will notify you by email once the Product(s) have been dispatched.

5 Payment / Cancel purchase

5.1 You must pay before the goods are shipped to you. Payment will be made once you have placed your order and it has been accepted by us, except for payments such as, Klarna or other afterpay payment services. You will be charged immediately as soon as your order has been received by us. If we do not accept your order, we will refund all payments received within 30 business days.

5.2 Payment error. If your payment cannot be processed for any reason (including, for example, cessation of payment, refusal by the card issuer), your order will be canceled and the contract with you will be terminated immediately. We will notify you of this in writing.

5.3 If any order placed by you is deemed to be fraudulent or otherwise in violation of these Terms of Sale, the sale will be canceled immediately and in the event that any amounts have already been charged to you, they will be refunded within 30 business days of such notice.

5.4 You have the right to cancel the purchase up to seven days after you have received the product. One also speaks of the right to dissolve or cancel the purchase agreement. In that case, you can send an e-mail to info@houseofpaintattoo.nl and indicate that you want to make use of this right.

6 Online returns

6.1 Product(s) must be returned within 14 days of the delivery date.

6.2 Product(s) must be returned in the original packaging and unopened.

6.3 All returns must include a packing slip of the order clearly stating which Product(s) are being returned. If this is not entered correctly, there may be problems processing your return.

6.4 We are not liable for return packages that may be lost or stolen during transit. Please keep your proof of shipping and/or return tracking number when you return your returns.

6.5 Returns are processed within 14 working days after your Product(s) have been delivered to us.

6.6 Damaged, defective or incorrect Product(s) must be reported within 5 working days after delivery.

6.7 We cannot make changes to orders once they have been placed in our system. To ensure that your package is delivered correctly, please ensure that your address is entered correctly and contains all relevant information. The use of correct abbreviations, house numbers, building or apartment numbers and route information (if applicable) are critical to ensure delivery.

6.8 Returned Packages and Rejected Packages. This can happen if (1) an address is invalid or information is missing, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.

6.9 If you receive a damaged or incorrect Product, please contact our Customer Service. Once we receive your request, we will contact you to troubleshoot and resolve the issue.

6.10 Reserved rights regarding returns. We reserve the right to define and limit, deny and/or reject customer returns only at any time because of.

-An irregular or excessive return history with damaged or missing items;

-Potential fraudulent or criminal activity.

6.11 Please ensure that you return your product(s) to us in full accordance with our return policy.

7 Content and website ownership

7.1 TKTX contains materials including, but not limited to, text, graphics, designs, photographs, videos, audio clips, graphics, button icons, graphics, advertising copy, URLs, technology, software and the general arrangement or " "look and feel of such material, including copyrighted material, as well as trademarks, logos and service marks belonging to Tktxofficialstore.com, its licensors, licensors or other third parties (collectively the "Content"). The website and the content are owned by, under license given to or controlled by www.tktxofficialstore.com , its licensors and certain other third parties, and all right, title, interest in and to the content and the website are owned by TKTX , its licensors or certain other third parties and are protected as much as possible by international copyrights, trademarks, trade styles, patents or other intellectual property rights and laws.By using the Website you acquire no ownership or intellectual property or other interest in any item or content on the Website. Subject to your consent and compliance with this Agreement, TKTX grants you a limited, non-exclusive, non-transferable, non-assignable, revocable license to access, display, display and use the Content on our Website for your own personal, not -commercial use only. You agree that TKTX may immediately and without notice to you suspend or terminate the availability of our website, the content or the products without any liability to you or any third party.

7.2 By submitting or posting any material or content to the Site ("User Generated Content"), you grant TKTX a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sub-licensable and transferable license to copy, publish, etc. translate, modify, reformat, create derivative works from, distribute, reproduce and sublicense any materials or portions of such materials. You represent, warrant and undertake that any User Generated Content you provide will not violate any law or the rights of any third party, and you have the full right to grant TKTX the license specified above. TKTX has the right to use any user-generated content without any obligation of confidentiality, attribution or compensation to you.

8 – Complaints procedure

8.1 The company has a sufficiently publicized procedure and handling of complaints procedure.

8.2 Complaints from the execution of the agreement must come within the time of the defects must be fully and clearly made to the entrepreneur.

8.3 Complaints are announced within a period of 14 days from the date of receipt. If a complaint requires a foreseeable processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.

8.4 A complaint about a product, service or the service of the entrepreneur can be published via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk (http://www.webshop.info/Home/MisuutOfKlacht) as to Webshop Trustmark Foundation sent.

8.5 within a period of the complaint can be developed in mutual consultation into a dispute that is amenable to the dispute settlement.

9 – Disputes

9.1 Only Dutch law applies to agreements between the entrepreneur and the provision of these general terms and conditions.

9.2 Disputes between the consumer and the entrepreneur of the implementation of these products and services Webshop, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).

9.3 A dispute will only be dealt with by the Disputes Committee if the complaint has only been submitted to the entrepreneur within a reasonable time.

9.4 No later than twelve months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee

9.5 If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer will have to state in writing within five weeks after a written request to that effect by the entrepreneur whether he also wishes to do so or whether he wants the dispute to be handled by the competent court. If the entrepreneur is not informed of the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.

9.6 The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Disputes Committee are made by way of binding advice.

9.7 The Disputes Committee will not deal with a dispute or will discontinue the handling if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final decision has been made.

9.8 If, in addition to the Webshop Disputes Committee, another disputes committee recognized or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Stichting Webshop Keurmerk is responsible for disputes mainly concerning the method of selling or providing remote services. preferably competent. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid.

10 – Industry guarantee

10.1 Stichting Webshop Keurmerk guarantees compliance with the binding advice of the Disputes Committee Stichting Webshop Keurmerk by its members, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee is revived if the binding advice has remained in force after review by the court and the judgment from which this appears has become final. Up to a maximum amount of €10,000 per binding advice, this amount will be paid to the consumer by Stichting Webshop Keurmerk. For amounts greater than €10,000 per binding advice, €10,000 will be paid out. For the excess, Stichting Webshop Keurmerk has a best efforts obligation to ensure that the member complies with the binding advice.

10.2 The application of this guarantee requires that the consumer makes a written appeal to Stichting Webshop Keurmerk and that he transfers his claim against the entrepreneur to Stichting Webshop Keurmerk. If the claim against the entrepreneur exceeds €10,000, the consumer is offered to transfer his claim, insofar as it exceeds the amount of €10,000, to Stichting Webshop Keurmerk, after which this organization will make the payment in its own name and costs. will demand it in court to satisfy the consumer.

11 – Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

12 – Amendment of the general terms and conditions of Stichting Webshop Keurmerk

12.1 Stichting Webshop Keurmerk will not change these general terms and conditions except in consultation with the Consumers' Association.
12.2 Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.


Address Webshop Trustmark Foundation:
Willemsparkweg 193, 1071 HA Amsterdam

Last update 08-07-2022